Privacy Policy
Last updated: 25 May 2026
At Exmouth Keepsakes, we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you use our website.
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1. Information We Collect
We may collect the following information when you place an order or contact us:
* Name
* Billing and delivery address
* Email address
* Phone number
* Payment details (processed securely through third-party payment providers)
* Order details and personalisation information
* Website usage data (such as cookies and analytics)
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2. How We Use Your Information
We use your information to:
* Process and deliver your orders
* Contact you regarding your order
* Provide customer support
* Improve our website and services
* Prevent fraudulent activity
* Comply with legal obligations
We will only use your information where we have a lawful basis to do so under UK data protection laws.
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3. Payment Information
We do not store or have access to your full payment card details.
Payments are securely processed through trusted third-party payment providers.
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4. Sharing Your Information
We only share your information where necessary to operate our business, including with:
* Delivery providers such as InPost UK
* Payment processors
* Website hosting or e-commerce providers
* Legal or regulatory authorities where required
We do not sell or rent your personal information to third parties.
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5. Cookies
Our website may use cookies to:
* Improve website functionality
* Remember your preferences
* Analyse website traffic and performance
You can manage cookie preferences through your browser settings.
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6. Data Retention
We only keep your information for as long as necessary to:
* Fulfil your order
* Meet legal, tax, and accounting obligations
* Resolve disputes or enforce agreements
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7. Your Rights
Under UK data protection laws, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Request deletion of your information
* Object to certain processing activities
* Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
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9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Exmouth Keepsakes
Email: exmouthkeepsakes@outlook.com
Website: www.exmouthkeepsakes.com