Shipping Policy
Last updated: 25 May 2026
Thank you for shopping with [Your Store Name]. This Shipping Policy explains how orders are processed and delivered within the United Kingdom.
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1. Shipping Provider
We use InPost UK for home delivery services across the United Kingdom.
All orders are delivered directly to the shipping address provided at checkout.
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2. Handmade Items & Processing Times
All of our items are handmade to order. Because each product is individually created, please allow 7–10 business days for your order to be made and prepared for dispatch.
Orders placed on weekends or public holidays will begin processing on the next working day.
During busy periods, seasonal launches, or promotional events, turnaround times may occasionally be longer. We appreciate your patience and support for handmade products.
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3. Delivery Times
Estimated delivery times after dispatch:
* United Kingdom: 1–5 business days
Please note:
* Delivery times are estimates only and are not guaranteed
* Delays may occur due to weather conditions, courier issues, or peak periods
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4. Shipping Costs
Shipping costs are calculated at checkout based on:
* Parcel size and weight
* Delivery location
Any free shipping promotions will be clearly displayed on the website where applicable.
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5. Tracking Your Order
Once your order has been dispatched, you will receive:
* A shipping confirmation email
* Tracking details for your parcel
You can track your order through InPost Tracking.
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6. Delivery Information
Please ensure that your delivery address is entered correctly at checkout.
We are not responsible for:
* Delays caused by incorrect delivery details
* Lost parcels due to incorrect addresses
* Additional delivery charges for re-shipping returned parcels
If you need to amend your address, please contact us as soon as possible at [Your Contact Email].
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7. Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe:
1. Check your tracking information
2. Contact us at exmouthkeepsakes@outlook.com
We will work with InPost to investigate and resolve delivery issues where possible.
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8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
* Your order number
* Photographs of the packaging
* Photographs of the damaged item(s)
We will review the issue and arrange an appropriate resolution where applicable.
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9. UK Shipping Only
We currently only ship within the United Kingdom.
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10. Contact Us
If you have any shipping-related questions, please contact:
Exmouth Keepsakes
Email: Exmouthkeepsakes@outlook.com
Website: www.exmouthkeepsakes.com