Terms & Conditions
Last updated: 25 May 2026
These Terms & Conditions govern your use of Exmouth Keepsakes and the purchase of products from Exmouth Keepsakes.
By using this website and placing an order, you agree to these terms.
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1. About Us
This website is operated by Exmouth Keepsakes.
For any enquiries, please contact:
* Email: exmouthkeepsakes@outlook.com
* Website: www.exmouthkeepsakes,com
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2. Products
We specialise in handmade and personalised products.
As all items are handmade, slight variations in colour, placement, texture, or finish may occur. These variations are part of the handmade nature of our products and are not considered faults.
Please ensure all personalisation details entered at checkout are accurate.
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3. Orders
Once an order is placed, you will receive an order confirmation email.
We reserve the right to:
* Refuse or cancel orders
* Limit quantities
* Correct pricing errors
* Cancel orders suspected of fraud or misuse
If an order is cancelled after payment has been taken, a refund will be issued.
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4. Pricing & Payments
All prices are listed in GBP (£).
We reserve the right to change prices at any time without notice.
Payment must be completed before an order is processed or dispatched.
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5. Processing & Delivery
As items are handmade to order, please allow 7–10 business days for processing before dispatch.
We use InPost UK for home delivery services.
Delivery times are estimates only and may vary.
We are not responsible for delays caused by:
* Couriers
* Incorrect delivery information
* Weather or events outside our control
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6. Returns & Refunds
Please refer to our Refund & Returns Policy for full details regarding:
* Personalised items
* Non-personalised items
* Faulty or damaged products
* Refund eligibility
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7. Intellectual Property
All website content, including:
* Images
* Product descriptions
* Logos
* Branding
* Designs
belongs to Exmouth Keepsakes unless otherwise stated.
Content may not be copied, reproduced, or used without written permission.
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8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
* Indirect or consequential losses
* Delays outside our control
* Losses resulting from misuse of our products
Nothing in these terms excludes rights that cannot legally be excluded under UK consumer law.
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9. Privacy
Your use of this website is also governed by our Privacy Policy.
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10. Changes to These Terms
We may update these Terms & Conditions from time to time without prior notice.
The latest version will always be available on our website.
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11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.